Key Learnings You Will Get When Reading The Ebook

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How to implement best practice CXM in 9 easy, practical steps
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How to select and train the best Quality Team
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How to monitor and calibrate quality control processes for optimal effectiveness
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Get hands-on training in building processes, call flow and monitoring forms

Change your customers’ experience with advanced quality management

It’s 75 pages full of catchy illustrations and detailed knowledge.

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If you are responsible for implementing best practice co-listening or training processes then download a FREE copy of our comprehensive e-book 9-steps to kickstart a killer CMX program.

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9 steps towards a killer CXM program

In Beyond Co-Listening, we walk through the nine steps every quality team needs to implement a comprehensive transaction monitoring program. Our free eBook contains practical examples alongside sample monitoring forms you can adapt for your own use.

If you’re building a contact center quality management program , don’t miss out.

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