Key Learnings You Will Get When Reading The Ebook

How to implement best practice CXM in 9 easy, practical steps

How to select and train the best Quality Team

How to monitor and calibrate quality control processes for optimal effectiveness

Get hands-on training in building processes, call flow and monitoring forms

How to implement best practice CXM in 9 easy, practical steps

It’s 75 pages full of catchy illustrations and detailed knowledge.


Download FREE eBook

If you are responsible for implementing best practice co-listening or training processes then download a FREE copy of our comprehensive e-book 9-steps to kickstart a killer CMX program.

I would definitely recommend Userinsights and Heyware to other potential customers and companies that are in the same situation as we were two years ago wanted to begin with COPC but needing the IT-solution to help them.

Christian Hein Nielsen,
Director at Telenor Denmark

As part of Yousee’s strategic focus on quality, we have implemented "Doing things right" program, including initiating the process of Quality Monitoring in the contact centres. We identified Userinsights as the best platform for transaction monitoring. We are very pleased with the professional collaboration and would recommend others who want to achieve control of their quality to use such processes.

Mette Bang,
Head of Customer Excellence at Yousee