5 Must Have Features to Look for Selecting Call Monitoring Software

Last year, 75% of companies said their top objective was to improve customer experience. Chances are, this is an objective for your company.

 

To meet this objective, you must improve the quality of your customer support. And to improve the...

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Beyond Co-Listening: Free eBook for Contact Center Quality Management

Poor customer service costs organizations $338.5 billion globally per year in lost business opportunities. If you...

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Why Quality Monitoring Programs need to move Beyond Co-Listening

When organizations want to start a quality monitoring program, they almost always start with co-listening. Auditing...

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Measuring Call Quality: Are you really listening?

When customers get in touch with your contact center, they expect you to listen. But listening goes further than...

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Use adaptive learning to increase customer service training efficiency

The goal of most customer support teams is customer satisfaction via quality issue resolution. This, of course,...

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Heyware Presents: Rolf Adamsen at Call & Contact Centre Expo 2018

Claim your free ticket to Call And Contact Centre Expo 2018 for a chance to catch Rolf on stage in London, March...

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