Sarah Chambers

Sarah Chambers
Sarah Chambers is a Customer Support Consultant and Content Creator from Vancouver, Canada. When she’s not arguing about customer service, she’s usually outdoors rock climbing or snowboarding. Follow her on Twitter @sarahleeyoga to keep up with her adventures.

Recent Posts

Beyond Co-Listening: Free eBook for Contact Center Quality Management

Poor customer service costs organizations $338.5 billion globally per year in lost business opportunities. If you haven’t invested in a mature call quality monitoring program yet, you can’t afford to wait any longer.

 

Most call centers will...

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Why Quality Monitoring Programs need to move Beyond Co-Listening

When organizations want to start a quality monitoring program, they almost always start with co-listening. Auditing...

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Heyware Presents: Rolf Adamsen at Call & Contact Centre Expo 2018

Claim your free ticket to Call And Contact Centre Expo 2018 for a chance to catch Rolf on stage in London, March...

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Sarah Chambers

Sarah Chambers
Sarah Chambers is a Customer Support Consultant and Content Creator from Vancouver, Canada. When she’s not arguing about customer service, she’s usually outdoors rock climbing or snowboarding. Follow her on Twitter @sarahleeyoga to keep up with her adventures.

Recent Posts