Nykki Yeager

Nykki Yeager
Nykki Yeager is a customer-centric consultant who writes about customer support and success, management, and more. She writes part time for Supported Content, a customer service content agency.

Recent Posts

5 Must Have Features to Look for Selecting Call Monitoring Software

Last year, 75% of companies said their top objective was to improve customer experience. Chances are, this is an objective for your company.

 

To meet this objective, you must improve the quality of your customer support. And to improve the...

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Measuring Call Quality: Are you really listening?

When customers get in touch with your contact center, they expect you to listen. But listening goes further than...

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Use adaptive learning to increase customer service training efficiency

The goal of most customer support teams is customer satisfaction via quality issue resolution. This, of course,...

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Nykki Yeager

Nykki Yeager
Nykki Yeager is a customer-centric consultant who writes about customer support and success, management, and more. She writes part time for Supported Content, a customer service content agency.

Recent Posts