Poor customer service costs organizations $338.5 billion globally per year in lost business opportunities. If you haven’t invested in a mature call quality monitoring program yet, you can’t afford to wait any longer.
Most call centers will...
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When organizations want to start a quality monitoring program, they almost always start with co-listening. Auditing...
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Claim your free ticket to Call And Contact Centre Expo 2018 for a chance to catch Rolf on stage in London, March...
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