Use adaptive learning to increase customer service training efficiency

The goal of most customer support teams is customer satisfaction via quality issue resolution. This, of course, requires a qualified and competent team. And while many teams may believe that their employees have all the skills and knowledge they...

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Heyware Presents: Rolf Adamsen at Call & Contact Centre Expo 2018

Claim your free ticket to Call And Contact Centre Expo 2018 for a chance to catch Rolf on stage in London, March...

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