Tuesday, March 27, 2018
This seminar will provide you with insights into how high performing, customer centric organisations work with quality and knowledge processes in contact centers. These processes ensure consistent high levels of Customer Satisfaction as well as provide insights into the drivers of business performance.
Learn how the quality processes can address both agent level issues as well as identify valuable business intelligence that, when provided properly to the correct parts of the organisation, will allow your company to address issues impacting your business.
Turning a touchpoint into a listening post is crucial for companies who want to achieve consistent high Customer Satisfaction levels. Here you will get practical, hands on examples of how to approach implementation of an effective quality and knowledge process within your contact center.
This is a live webinar but if you can't make the live session register anyway and we'll send you a link to the recording